Neon Desert Pre-Sale FAQ

Frequently Asked Questions - Neon Desert

Q: Where can I pick up my order?

A: You can find us at the Official Neon Desert Merch Booth. See festival map 

Q: When can I pick up my order?

A: Either Saturday or Sunday, we will have a dedicated pre-sale line!

Q: What will I need to pick up my order?

A: Either some for of I.D. that matches the name used to place the order or your order confirmation page. 

Q: What happens if I don't pick up my order at the festival?

A: All orders that are not picked up by the end of the last day of the festival will be automatically cancelled and refunded. Please allow 3-4 business days to reflect back into your account. 

If you have any other questions, please contact us at